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Terms and conditions - Milasong
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Terms and conditions

Legal Notice
Terms of Sales

1. Price and payment terms

Milasong through www.milasong.com, sells its products at prices and conditions stated at the time of payment of the order, regardless of any subsequent changes to the order and prior to delivery.

The packaging and shipping costs are charged according to weight per shipment and according to the postal rates.
The prices include sales tax according to current rates.

The payment is possible according to the terms available on the website at the time of the order, before delivery (possibility of payment in our office by appointment).

2. Order and confirmation

All orders are placed on the site www.milasong.com electronically on info@milasong.com, or by telephone at +41 78 764 95 09. 
The contract is concluded when Milasong Sarl. has confirmed the order electronically. This confirmation indicates the products to be delivered, an indicative date of delivery and the total price paid (Sales tax, costs of processing and shipping included).

3. Delivery

No restrictions for the Delivery outside of the price of shipping and handling. The delivery date specified in the order confirmation is indicative only, as the actual date of delivery depends entirely of a third partner. Therefore, any delay in delivery cannot be a reason to cancel the order.
Delivery is made to the delivery address given by the customer when ordering.

Colissimo postal rates 2016

Shipping w/tracking France:

1 unit  2 units  < 5kg 1 box 4 units < 10kg
13 eur 15 eur 19 eur

Shipping w/tracking Europe:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, -United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, including Liechtenstein, San Marino, Vatican

1 colis 1 unité 1 colis 2 unités 1 carton 4 unités
18 eur 23 eur 35 eur

Shipping w/tracking World :

Zone B :

Eastern Europe (excluding EU and Russia), Norway, Maghreb.

Zone C :

USA, Australia, Hong Kong, Japan, China, South Korea and Singapore.

1 unité 2 units < 5kg 1 box  4 units < 10 kg
Zone B 22 € 27 € 45 €
Zone C 38 € 53 € 100 €

Shipping w/tracking to Switzerland :

1 Unit 2 units 1 box 4 units
Sfr 10 Sfr 15 Sfr 20

4. Risk Transfer

Our products are only for private use. The plastic packaging received on delivery is not a toy and should not be left within the reach of children. Any inappropriate use of the bag and its packaging leading to a risk cannot be subject to any claim.

***The customers is entirely responsible for the reception of his order, even if the customer is absent at the time of the delivery. In this case, the product shall be deposited at the door or to at the postal center in the manner chosen when filling the delivery form. Any loss or theft at the time of the delivery is the responsibility of the customer.

5. Acceptance of delivery

We attach the utmost care in making our suitcases. The customer is required to immediately report by email if a product is defective at delivery. Please attach a picture of said damage with your email to the company Milasong. Once the complaint items validated, a credit note will be made in favor of the customer.

6. Warranty

Our products are guaranteed for 2 years subject to normal consumer use and wear all except for the use of our suitcase.

7. Other provisions

Milasong through www.milasong.com website may unilaterally modify at any time these Terms and Conditions.

The data necessary for the execution of the order will be recorded and, if necessary, released only to the partner company in charge of the delivery. All private data will naturally be treated confidentially.


USE OF DATA SUBMITTED WILL BE MADE EXCLUSIVELY BY MILASONG, SOLELY TO PROVIDE BEST SERVICE TO CLIENTS (eg, without*** restrictions, in the targeting of promotional offers, as part of loyalty programs, in the context of personalized suggestions, a newsletter etc …)

8. Governing Law and Jurisdiction

These Conditions of Sale are governed by Swiss law of obligations, excluding international conventions, including the UN Convention on the International Sale of Goods.
The exclusive jurisdiction is the registered office of Milasong in Geneva, Switzerland.

9. Imprint

The company is registered in the register of commerce of Geneva under no Fed. CH-660-1346004-6 at the following address:

Milasong Sàrl
Avenue Dumas 8
1206 Genève, Suisse

The mailing address is :

Milasong Sàrl
Avenue Dumas 8
1206 Genève, Suisse

email :

+ 41 (0) 22 344 18 29